Qualtrics

Overview 

North Dakota State University maintains an enterprise license for Qualtrics, a web-based survey and experience management platform. This service is not provided through a single unit, but rather through a partnership among three units. This document defines the operational, advisory, and support responsibilities across the units involved in administering and supporting Qualtrics at NDSU, as well as an overview of the general support offered. 

Channels of Support 

1. Read documentation 

2. Ask questions on Teams channel 

3. Attend user group meeting 

Information Technology Division 

The IT Division holds primary system administration and overall coordination responsibility for Qualtrics at NDSU. The IT Division's responsibilities include: 

1. Maintaining the enterprise Qualtrics license and managing vendor relationships 

2. Administering the platform, including account provisioning, brand configuration, and system-level settings. 

3. Coordinating platform upgrades, feature releases, and lifecycle management 

4. Maintaining basic login and NDSU-specific procedural documentation and resources for NDSU users 

5. Hosting regular user meetings. 

6. Administering the NDSU Qualtrics Microsoft Teams site and assisting in moderating questions related to system administration, identity management, integration, etc. 

Research and Creative Activity (RCA) 

The Office of Research and Creative Activity serves in an advisory capacity to the IT Division on all matters related to Qualtrics features and research use. RCA's responsibilities include: 

1. Advising the IT Division on platform features relevant to research workflows, including advanced survey logic, data collection protocols, and integration with research systems. 

2. Providing input on feature prioritization and licensing considerations as they relate to research needs. 

3. Advising on ADA compliance requirements for research-related surveys and approving exceptions. 

4. Advising on data management practices and compliance obligations for research involving sensitive information. 

5. Communicating researcher needs and emerging requirements to the IT Division. 

6. Collaborating with the IT Division on any changes that may affect research projects or compliance obligations. 

7. Participating in regular user meetings. 

8. Assisting in the moderation of the NDSU Qualtrics Microsoft Teams site to answer Qualtrics use questions. 

Office of Data Services and Strategic Analytics (ODSSA) 

The Office of Data Services and Strategic Analytics provides support for institutionally-significant survey activities. ODSSA's responsibilities include: 

1. Advising on and supporting the design and administration of surveys that are important to NDSU’s core mission 

2. Coordinating with the IT Division and RCA on Qualtrics platform needs along with feature prioritization and licensing considerations 

3. Serving as a resource for units conducting surveys that inform university-wide reporting or decision-making 

4. Participating in regular user meetings 

5. Assisting in the moderation of the NDSU Qualtrics Microsoft Teams site to answer Qualtrics use questions 

General User Support 

The IT Division provides basic system administration and authentication support to the general NDSU user community. Users seeking assistance are expected to consult available documentation as a first step. 

Self-service resources: 

1. Qualtrics Support Documentation — Qualtrics maintains comprehensive documentation and tutorial resources at qualtrics.com/support. 

2. NDSU Qualtrics Resources — The IT Division maintains internal documentation and guidance on the NDSU Qualtrics Teams site. 

Community support: 

1. Microsoft Teams Site — The NDSU Qualtrics Microsoft Teams site provides a space for users to ask questions, share resources, and connect with other Qualtrics users across campus. 

2. User Group Meetings — The IT Division hosts periodic Qualtrics user group meetings open to all NDSU Qualtrics users. These sessions provide updates on platform changes, community-led feature demonstrations, and opportunities for peer-to-peer learning. 

Advisory 

An advisory group will provide high level input and guide decision making and will consist of the following: