Windows 10 will reach the end of its support on October 2025. After this date, NDSU IT will no longer provide software updates, technical assistance, or security fixes for Windows 10 on its managed machines. To ensure your PC remains secure and up-to-date, we recommend upgrading to Windows 11. 

*Note: The computer needs to be on-campus or at home using an Aruba for these instructions on Win 11 upgrade to work. All data will be erased on the machine so please backup anything you need. As a preventative measure, it is always good to make sure you have your data either manually backed up or backed up using Microsoft OneDrive. Need assistance on setting up OneDrive, please contact the IT Service Center. 

If you are on the oldest image (your white label starts with SU), please go ahead and Submit an Imaging Request directly by yourself in the FreshService portal using Bison credentials. Contact the IT Service Center for any difficulties while submitting the request.

On your Windows computer, navigate to Settings > System > About to get the "Computer Name" if unsure of the white label. 

For machines imaged with the newer images (the white label starts with MA or S01 or C003 or 000), we have made an in-place upgrade available. Please note, this will take 2 to 3 hours where you should not be using your computer. Remember to save your work and close all the apps before beginning. It will restart multiple times as part of the process and having open files/programs will cause problems. Here are the steps - 

1. Click on the Windows icon on your Start Menu, simply search for Software Center and open it.                                               
2. Go to the Operating Systems category. If you are currently running Windows 10, you will be able to see the Window 10 to 11 - In-place Upgrade listed.
3. Click on it and hit Install.                                                                                                                                         
4. Double check to make sure your data has been backed up before starting the installation.           
5. Installation will begin automatically in a bit and restarts multiple times throughout the process until finished.

Tips for Remote Desktops 

If the computer upgraded to Windows 11 is the one you have been using as a remote desktop, you need to setup the RDP connection once again following the steps listed on our KB - Remote Desktop Protocol (RDP).