The following is a listing of Zoom frequently asked questions (FAQs) we have received over the past year with answers and reference to knowledge base articles for more information. The questions have been organized into several groupings, which can be clicked on to jump down to the section for viewing.

• Accessibility
• Blackboard Original
• Breakout Rooms
• Login Questions
• Meeting Roles
• Polls, Surveys & Attendance
• Recordings
• How can I find more Help?

Accessibility

1. Does Zoom generate an audio transcript of the speaker, everyone, or not at all?
   • Zoom has Live Transcription available with auto-captioning  Captioning for Live & Recorded Web Conferencing Sessions 

Blackboard Original

1. Why do I See "No Data" when I look for my Zoom session in Blackboard?
   • Make sure you are logging into Blackboard using the NDSU login URL for Blackboard Original - https://blackboard.ndus.edu/ 
2. I've found that none of my settings in Zoom carry over into Zoom BB if I create a Zoom class recurring in BB if that makes sense...any idea how to fix? 
   • You can import a meeting in Zoom.  [Link for document 105335 is unavailable at this time] 
3. I have four lab sections and a common lecture time. I already created a recurrent lecture time, but how do I select students for each lab? 
   • You can create a separate Zoom session for each lab within the Blackboard Original course. Title the separate Zoom sessions with the Lab time or name. 
4. Will you please include info on how to make the same link good for the full semester? 
   • Schedule Meetings in Blackboard Original using the recurring meeting option   Zoom - Using Zoom in Blackboard Original
5. If I signed up for zoom through Blackboard should I now go through the web and sign up again? 
   • You get your Zoom account by signing in to NDSU.Zoom.us webpage portal. 
6. If we set up the meeting with the pre-set group on the web version, how can students see that meeting in Bb? 
   • It is recommended to Import the meetings into your Blackboard course to provide students with easy access to the sessions and recordings -  [Link for document 105335 is unavailable at this time]   

Breakout Rooms

1. If I want the same groups each class period can I save the groups from week to week or do I have to manually do them each week? 
   • Yes, but you must pre-assign participants to breakout groups, for more information   [Link for document 105194 is unavailable at this time]   
2. If you pre-assign groups, will you have the option to adjust them in real time? (Particularly to reassign students who might be alone in a group because their classmates aren't there.) 
   • Yes, you are in complete control of who is in what group and can move people manually 
3. Let's say you create the meeting at NDSU.zoom.us that has breakout rooms set-up in the preferences. How do I pull these meetings into the blackboard course website? 
   • Import the meeting into your Blackboard Original course  -  Zoom - Using Zoom in Blackboard Original 

Login Questions

1. What does "only authenticate users can join" mean? 
   • Users will be required to login using the NDSU Single Sign On (SSO) to enter the meeting -  [Link for document 105377 is unavailable at this time]  
2. My NDSU.ZOOM.us account will not activate. It just shows an error "something went wrong when signing in with SSO," or something like that. 
   • Do you have a personal Zoom account using your NDSU email address? 
3. If so, log into that Zoom account by going to Zoom.us 
   • Select log out of all devices (in the personal settings area) 
4. Change your email address to a personal one and log out. 
   • Go to the NDSU.Zoom.us webpage portal to sign in and activate your NDSU Zoom account 
5. How do I switch accounts if I join a Zoom session and find out I am not logged in to my NDSU Zoom? 
   •  [Link for document 113236 is unavailable at this time] 
6. Difference between entering zoom via NDSU.zoom.us meeting versus just going directly to Zoom on web? I see authentication, but do both land me in the same spot? 
   • You MUST use the NDSU.Zoom.us webpage to log in to the NDSU licensed Zoom 

Meeting Roles

1. What is the purpose of an Alternative Host? 
   • Alternative Host is similar to a co-host with the added feature of being able to Start the Meeting  [Link for document 105343 is unavailable at this time]
2. Would alternative hosts such as TA's have access to the post meeting reports?
   • Zoom Roles Comparison table from Zoom Help Center webpage. 

Polls, Surveys & Attendance

1. Is there a way to take attendance in zoom? 
   • Yes, attendance Reports for completed sessions can be viewed and downloaded inside the Blackboard course and through the Zoom web portal. For instructions  Zoom - Attendance Report for Meeting Hosts   
2. Can we load multiple polling questions in advance? 
   • Yes, you can have different questions or different questions list. With Zoom advanced polling you can create up to 50 polls with 50 questions. For more information  Zoom - Polls & Surveys 
3. Are polls only able to add in real time? 
   • Polls can be created prior to class and during live class sessions.   Zoom - Polls & Surveys   
4. How do start the poll? 
   • There will be a polling button on the bottom bar of your zoom screen.  Zoom - Polls & Surveys   
5. When you use the poll can you see which students answered? 
   • You may not be able to tell which students have answered, or what their answers were in real time, but you can always go back and download the responses after the meeting is over.  Zoom - Polls & Surveys   
6. Are the reports available for meetings even if you don't record them, yes? 
   • Yes. Reports are independent of any recordings you do or do not take. 
7. Do the poll results only show the full %, no details as to each student's response? 
   • Poll responses are recorded as percentages. There is an option to allow participants to answer anonymously.

Recordings

1. Can the recording be saved to a USB drive when selecting this computer? 
   • Yes it can, just save it to the desired location, but don't forget to let it finish uploading before you remove the USB drive 
2. Does the recording to the cloud option have specific "class rooms" where we would save these recordings so to direct students who may have missed a lecture? 
   • This can be accomplished if you set up a meeting through Blackboard Original, you and your students can see the recordings in Blackboard Original. Only you, as host, can see the recordings in your Zoom web portal at NDSU.Zoom.us. 
3. Is there a way to make the cloud recordings unavailable to students?
   • If you open the web app (ndsu.zoom.us) in Settings > Recordings, there is an option to require a password to access Share cloud recordings -  [Link for document 105377 is unavailable at this time] 
4. Can you create a link to specific cloud recordings to add to a class module? 
   • Yes. Go to the cloud recording and click the share button underneath it. It will give you a URL that you can copy. That URL will open up and play the recording in a browser window. 
5. How long are zoom recordings available? Can they be used again in another semester? 
   • Zoom recordings of your class may contain student data and MAY NOT be shared anywhere but inside your course with the registered students. Zoom recordings will be deleted using NDSU retention guidelines  Zoom - Cloud Recordings   

How can I find more Help? 

1. Search for Zoom or your specific question, here, in our NDSU IT Knowledge Base
2. Check out the NEW Zoom Learning Center to enroll in short courses on a variety of Zoom subjects from basic to advanced.