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Cellular Service - Getting Started and Help

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NDSU provides centralized cellular services for faculty and staff through the Telecommunications & Emergency Technologies Department. Below is more information on how to get started, get help and how to use the service.

Ordering, Changing or Discontinuing a Cell Device or Plan 

  1. Fill out the NDSU Cellular Service Request Form (via campus email system) 
  2. Determine the type of plan required (Basic Phone or Smartphone) 
  3. Decide the type of device and accessories that best meet your business needs. 
  4. Decide on the carrier plan that meets your calling, texting, and data requirements. You can also contact Telecommunications for suggestions. 
  5. Contact your department's authorized cellular service approver. They will submit the above form through the campus email system (login required), funding information is required and all one-time and recurring charges associated with cellular services, are the responsibility of the ordering department. 
  6. Telecommunications staff will process your request and will contact you with an update. 

For more NDSU Outlook information or assistance with configuring your smart device to use it, please contact the ITS Help Desk.

Getting Cellular Help and Service Availability 

Troubleshooting 

Cell DeviceDoes Not Power On 

  1. Fully remove battery from device. Wait 30 seconds. Replace battery and turn device back on 
  2. Is the battery dead? 
  3. Verify that the charger connections are good to the cellular device 
  4. If the battery is dead, has it been connected to the charger for at least 10 minutes before trying to power it up again? Cell phones run off the battery even when connected to a charger so there must be enough of a charge to sustain the phone. If the phone does not turn on after an hour of charging, install a new, charged battery. Contact Telecommunications if you need to order a battery 
  5. If the steps above did not work, please contact Telecommunications

Cannot Make or Receive Calls 

  1. Power is on? 
  2. Do a hard power shut down (typically holding the power button for five seconds or so). When device has completely turned off, wait 10 seconds. Turn back on 
  3. Do a hard power shut down, per above, and then fully remove battery from device. Wait 30 seconds. Replace battery. Turn back on 
  4. Does the phone have at least one or two bars indicating it is connected to the cellular network? Move to an area with better reception. If you are not able to get connection bars from a known-good location, please contact Telecommunications 
  5. Does the phone indicate it is roaming a majority of the time when it typically does not?  If so, please contact Telecommunications 
  6. For smart phones/devices does texting, web, or syncing issues, contact the ITS Help Desk 

Web No Longer Functions 

  1. Do a hard power shut down (typically holding the power button for five seconds or so). When device has completely turned off, wait 10 seconds. Turn back on 
  2. Do a hard power shut down (per above) and then fully remove battery from device. Wait 30 seconds. Replace the battery. Turn device back on 
  3. Able to sync with NDSU Outlook? If not, please connect with the NDSU Help Desk. 
  4. Telephone able to make and receive calls? If not, contact Telecommunications 
  5. Does texting still function? If not, please contact Telecommunications 

Problems Syncing with NDSU Outlook (Email, Calendar, Contacts, etc.) 

  1. Does web browsing work to sites that you do not typically go to (i.e. that are not cached)? If not, contact Telecommunications 
  2. If texting and telephone functions are working, please connect with the NDSU Help Desk.

Availability 

Please contact Telecommunications & Emergency Technologies during regular business hours for device and plan orders, troubles, and service moves/adds/changes. 

How to Use Cellular Services from NDSU 

Synchronizing Email, Calendar, and Contacts with Smartphones/Tablets (NDSU Outlook) 

For further assistance with NDSU Outlook on your smart device contact the ITS Help Desk  at 701-231-8685, option 1 

Common Cellular Voice Mail Commands

Dialing Your Cellular Voice Mail (not NDSU Aura Messaging)
*86Call voice mail from cell phone


When Listening to Messages
0Help
1Rewind a few seconds
2Pause
3Fast forward a few seconds
4Replay message
5Date and time message sent
7Delete
9Save
11Rewind to beginning of message
33Fast forward to end of message
#Skip or finish menu items
**Exit or cancel


Skip Greeting when Leaving a Message on Another Person's Cell Phone
*If you want to bypass the greeting before leaving a voice mail message for another party, press * (star) and on most carriers you will hear a beep; then leave the message


International Calling (from inside the United States) 

  1. Have in mind the type of international calling service you need: how frequently will you make international calls, are international calls routine to your work or for a particular period of time only, what will the typical duration of a call be, will calls be made to many different countries or limited to a particular country, etc.? 
  2. Determine the services you need: international calling, texting, and/or texting with pictures 
  3. Get authorization from the budget manager responsible for your recurring cellular charges to add international services. Please note that it may take the carrier a couple of business days to get all services added to your plan 
  4. Contact Telecommunications and we will work with you and the carrier to set up the most cost-effective plan 

International Roaming (mobile device use outside of the United States) 

  1. The sooner you start the process for international roaming the better. In some cases it may take a week or more to establish this service and it may require additional hardware 
  2. Have in mind the type of international calling service you need: how frequently do you travel outside of the U.S. and make international calls, are international calls routine to your work or for a particular period of time only, what will the typical duration of a call be, will calls be made to many different countries or limited to a particular country, etc.? 
  3. Will you need texting, picture texting, or data services outside of the U.S.? We recommend contacting us to determine the number of texts and bandwidth you are currently using to help estimate your international needs 
  4. Get authorization from the budget manager responsible for your recurring cellular charges to add international services. Please note that it may take a week or more to get all services added to your plan and in some cases additional hardware for your mobile device will be required 
  5. Contact Telecommunications and we will work with you and the carrier to set up the most cost-effective plan 
  6. International data overages can be extremely expensive and these costs are the responsibility of the department. Check out tips from the FCC Wireless World Travel Guide

Frequently Asked Questions 

Can I synchronize my email, calendar, and contacts with my smartphone or tablet? 

Yes - see the How To section above for more information 

Are there employee discounts available for personal cell phones? 

Currently, AT&T and Verizon do offer employee discounts.  For the latest information, please see the North Dakota Council of State Employees.  These discounts and related processes are in no way associated with NDSU.  Contact the carrier of your choice for ordering details 

Can I port my personal cell phone number or one I had with a former employer to a new NDSU cellular device? 

No -  NDSU cellular equipment is for NDSU business only and is subject to State statutes on this matter 

Will NDSU pay a portion of my personal cell charges if I use it for NDSU business? 

There is no model currently in place for reimbursement of personal cell charges related to NDSU business. 

Will I be able to port my NDSU cellular phone number if I leave NDSU? 

In most cases, no.  Your number may be reused by your department and is considered an NDSU investment 

If I leave NDSU can I take my NDSU cellular device with me? 

No - NDSU-procured cellular devices (even at $0.00 promotional value from a carrier) are NDSU property and must be disposed of properly through the Purchasing Department





Keywords:cell, services, get, start, helping, ordering, business, billing, faq, frequently, asked, questions, tele, comm, telephone, phone, telecomm   Doc ID:103737
Owner:Michael R.Group:IT Knowledge Base
Created:2020-07-08 08:08 CDTUpdated:2020-08-24 14:36 CDT
Sites:IT Knowledge Base
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