Working Remotely (for NDSU Employees)

Notice: If you are looking for resources on HyFlex teaching, please visit our Teach HyFlex Page

Resources for NDSU employees to work remotely.

Before you need to work from home:

  1. Discuss with your supervisor and review the University Policy on working remotely.
  2. Office telephones can be forwarded to a cell phone or land line off campus (local phone number). Your department's telephone administrator can provide information. More information on setting up or accessing your phones below.
  3. Make sure you have the equipment you need at home. Bring your laptop home each night or make a plan to bring your desktop computer home. Note that most desktop computers will need to plug into a home router Ethernet jack. You may want to bring home a data cable long enough to reach.
  4. To access applications on your office computer from a home computer, you will need to set up RDP on your office computer.
  5. If you require access to Perceptive Content and do not have RDP set up or are using your work laptop at home, you will need to set up a VPN (details below).
  6. Make sure you have a second-factor set up in Duo that you can access from home when you are prompted for Mult-factor Authentication. If you only have it set up to call your office phone or you leave your token at your office, you will need to be able to authenticate with a device at home. Learn how to add or manage your devices.
  7. Consider your data usage on any mobile devices you have plans on. If you normally connect your personal device (like your smartphone) to campus wireless and you start to use your data for video meetings at home, be mindful of your data use so you don't have surprise charges on your personal bill.

Phones and Voicemail

  • If you don't have your calls set up to forward, you can set your voicemail to alert you to a new message, so that you can return a call while working from home using your personal phone. See instructions on how to "Notify Me" when you get a voicemail.
  • If you are already working from home and want to set up call forwarding, please contact your telephone administrator for the instructions that were emailed to them on Monday, March 16, 2020. They also have information on other options that would need to be set up by Voice and Collaboration Services staff and may not be available immediately upon request.
  • If you are not working from home yet, you can set up forward from a campus phone to local off-campus phone number (landline or mobile). This allows your desk phone to be forwarded to an off campus local only phone number. Missed calls will be directed to the on-campus voice mail box or the next point of coverage in the NDSU system. This will not work if Send All Calls is activated.
    • To Program from Campus Desk Phone
      • Dial *2 and dial 9 - and local seven-digit number
      • Hear Confirmation Tone (3 short beeps)
      • To Cancel from Campus Desk Phone
      • Dial #22
      • Hear Confirmation Tone (3 short beeps)

File Collaboration and Storage

View instructions for all of the following solutions for storage and/or collaboration

  • Central File Storage - access files stored on the S:, X:, and U: drives outside of the network.
  • Google Drive - share and edit documents with colleagues and access from anywhere with your NDSU credentials
  • One Drive - share and edit documents with colleagues and access using your NDUS credentials.
  • Secure File Transfer - send or receive large or sensitive files securely.

Videoconferencing for Meetings

Zoom is a great tool to conduct remote meetings. NDSU has a campus license so all students, faculty and staff have a paid license. Zoom is easy to use, and can be used on many devices or platforms. A user can install the app on their desktop and mobile device.

Team Collaboration

Microsoft Teams is a solution that supports team chats, file sharing, video conferencing, etc. It also has the capability of many of the Skype for Business features such as direct chatting and chatting with groups of individuals. Teams uses your NDUS credentials. See more about Teams.

Virtual Private Network (VPN)

Much of your work done by using cloud services from off campus simply using a web browser. You do not need a VPN to use Office365, Blackboard, Google Drive, Google Classrooms, Yuja or Zoom. You do need to request VPN access if you use Perceptive Content. Complete the NDUS form to request access.

Software

We discourage using any kind of free software available online, whether you use a University-issued machine or your personal device. Most free versions operate with lower performance/slower connection and are therefore less reliable. IT may not be able to support it as well. Without a contract, we also do not have an agreement for data security. This is especially important to consider when you are working with student data, as we must ensure FERPA compliance. Refer to our Software webpage for information on how to get appropriate software.

Using Personal Devices for Work

  • NDSU will not have laptops to check out for all staff who may need to work from home, so some employees may have to work using their personal devices. Use of personal devices is up to the discretion of supervisors.
  • We encourage anyone using a personal device to keep your operating system and software updated and also use anti-virus software (and keep it updated).
  • Use a password manager to store passwords. Don't share them and don't write them down. Multiple password managers are available, though LastPass has undergone rigorous third-party assessment and appears to be the most secure option.
  • Back up all documents in Google Drive or OneDrive.
  • Use secure wifi. Don't consider public wifi to be private.
  • View more cybersecurity tips to protect yourself
  • If any device containing University information is lost or stolen, report to the Chief Information Security Officer at ndsu.ciso@ndsu.edu.




Keywords:work remote covid cares faculty staff employee   Doc ID:103623
Owner:Kristi S.Group:IT Knowledge Base
Created:2020-07-06 13:34 CSTUpdated:2020-09-11 15:00 CST
Sites:IT Knowledge Base
CleanURL:https://kb.ndsu.edu/work
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