Topics Map > Services > Computing Equipment, Software and Support > Desktop Support

Desktop Support

This service encompasses all office, virtual, and remote computing on campus not related to learning spaces

Overview

NDSU IT supports the personal computing needs of students, faculty, researchers, and staff.  The service is based on providing common good applications and support to hardware that is fully supported.

Support provided through this service includes:

  • Help provided through a variety of troubleshooting, training and consultation options
  • Computer, mobile, tablet, virtual machine and peripheral (including printer) hardware standards
  • Operating system installation, feature updates, patching, tuning and deprecation
  • Antivirus monitoring and virus remediation - holistic security throughout the IT environment working together
  • System authentication, identity management and mass storage configuration
  • NDSU common good software installation, patching, upgrades and deprecation.  Includes packages offered university-wide for departmental purchase
  • Printer installation, driver updates and patching and deprecation

Desktop Support assists the entire campus in the following ways:

Help, consultation, training


IT Help Desk

Intended Audience

  • Faculty
  • Staff
  • Students

Using this service

Availability

24/7/365 [*Standard outages] 

Cost

Operating system and hardware support is university funded; no charge. Equipment is purchased by the user.  IT staff working on systems that do not meet the requirements will result in charges for time and materials.

Requirements

  • Using supported hardware
  • Running supported OS (Windows 10, Mojave)
  • Was set up by Desktop Support prior to use
  • Running approved antivirus and management software
  • Falls into a supported computing tier

Getting Started

Getting started typically begins with purchasing a supported computer model at the NDSU bookstore and choosing a computing tier. An online form exists to start this process.

The following computing tiers are available. Your department head should consult with IT Security to determine what the best fit for the work you perform is.

TierDescription
Sensitive Data ComputingEnhanced security features and less flexibility for computer users. Helps protect against viruses, malware, and disclosure of data. Best used for people who handle sensitive data, such as personally identifiable information, or engage in trusted activities, such as running payroll.
Mainstream ComputingTypically for people who do not work with sensitive data  or do not perform high trust activities.
Departmentally SupportedNot supported by IT. Typically offered through the College of Engineering, Agriculture, and a few other areas on campus. Contact your departmental IT Professional for details. Department assumes responsibility for adherence to policies and procedures.
UnsupportedDesktop support staff do not support these devices. Best effort support is available from the Help Desk. All NDSU and University System policies for electronic devices must still be followed. This should only be chosen in rare circumstances. The user assumes responsibility for adherence to relevant policies and procedures.


Related resources




Keywords:service, desktopsupport, computers   Doc ID:102547
Owner:Marisa M.Group:IT Knowledge Base
Created:2020-05-27 10:27 CDTUpdated:2021-05-26 13:46 CDT
Sites:IT Knowledge Base
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