Student Employment (NDSU only) - Help Desk and Telecommunications Support Assistant

Under the guidance of senior Telecommunications Analyst and the IT Help Desk staff, provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Telecommunications and Emergency Technologies and Help Desk.

Hours Per Week: 10
Starting Wage: $9.20/hr
Reports To: Telecommunications Analyst, Help Desk Manager

Duties and Responsibilities: 

  • Problem management of desktop computers, workstations, network and server problems
  • Log problems in a problem tracking system and use appropriate escalation methods to ensure problems have a timely resolution
  • Receive, track, monitor, and distribute print jobs and check-out equipment
  • Collect and dispense information with groups within and outside ITS and route more complex problems to senior Help Desk consultants, management or other ITS specialists
  • The highest level of confidentiality will be maintained, consultant will have access to privileged information that is strictly governed by university policies and other state and federal laws
  • Maintain a high-level of professionalism and perform other duties as directed or assigned by Help Desk and Telecommunications management
  • Perform GPS mapping activities on foot, for the Telecommunications department
  • Ability to understand building floor plans
  • The successful completion of clerical and data entry tasks as assigned by the Help Desk and Telecommunications management

Minimum Qualifications for Employment: 

  • Basic working knowledge of computers
  • Good people skills
  • Good written and communication skills
  • Current NDSU enrolled student
  • Ability to lift up to 30 pounds frequently

Preferred Qualifications for Employment:

  • Experience working with computers in a networked environment
  • Experience in customer service
  • Experience troubleshooting Mac and/or Windows operating systems
  • Working knowledge in the following:

    • Microsoft Office Products
    • Web Browsers
    • E-mail Applications

Keywords:Help Desk, telecommunications, support, assistant, jobs, student, employee, employment   Doc ID:99861
Owner:Jonnah L.Group:Information Technology Division
Created:2020-04-01 12:40 CDTUpdated:2020-04-29 10:18 CDT
Sites:Information Technology Division
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