Student Employment (NDSU only) - TLMC Learning Assistant

The TLMC Learning Assistant will assist the NDSU campus community on a walk-in or by-appointment basis with technology-related course work and projects, including multimedia projects. The Learning Assistant has various responsibilities including but not limited to; developing end-user and internal documentation as needed, developing and teaching technology workshops, and promoting Microsoft Office Specialist certification initiative.

Hours Per Week: 15-25
Starting Wage: $9.80/hour
Reports To: TLMC Management Team

NOTE: This position could qualify as a graduate assistantship. To be hired as a graduate assistant, the following criteria must be met:
1) the student is a graduate student being paid via a stipend instead of hourly
2) the student must work the number of hours agreed upon and specified in the student's Graduate Contract form 
3) the student’s academic department must approve the work as being eligible for a tuition waiver

Duties and Responsibilities:

  • Provide customers with one-on-one and small group assistance with technology-related course work and class projects on a walk-in or by-appointment basis
  • Assist NDSU students, staff, and faculty with multimedia projects
  • Assist students with personal projects and technology learning goals
  • Assist students with self-paced learning materials available in the lab and online (reference books, training manuals, tutorials, special software)
  • Develop, review, and edit tutorials and other documentation on University-standard technology topics
  • Review learning resources
  • Continually work to enhance their own computer skills by attending ITS training sessions, flight attending for short classes, and persuing learning materials available in the TLMC lab and online
  • Attend regularly-scheduled meetings and training as scheduled by supervisor and as required by the STS program
  • Continually encourage responsible use of NDSU computers
  • Enforce Student Technology Services work practices
  • Adhere to NDSU Human Resources policies
  • Maintain a high level of professional competency
  • Deal with sensitive situations and information in a confidential manner
  • Other duties as assigned

Minimum Qualifications:

  • Excellent oral and written communication skills 
  • Excellent customer service skills and interpersonal skills
  • Committed to life-long learning
  • Well-developed computer skills, including multimedia experience

Preferred Qualifications: 

  • Teaching, tutoring experience, and/or training experience 
  • Experience writing documentation
  • Proficiency in Adobe, Microsoft, and Macromedia products and/or multimedia software and hardware

Keywords:TLMC, student, employment, employee, job, learning assistant, Technology Learning and Media Center   Doc ID:99715
Owner:Jonnah L.Group:Information Technology Division
Created:2020-03-30 10:01 CDTUpdated:2020-04-29 10:24 CDT
Sites:Information Technology Division
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