Student Employment - AV Technology Student Manager
Hiring, scheduling, training, and supervising student employees; monitoring of service request communications (email, phone, and problem tickets); perform quality assurance; assist in development, maintenance, and distribution of both end-user and internal documentation as needed; fulfill the duties of an advanced Classroom Technology Technician as needed. Maintain a high level of professional competency and work with the Classroom Technology team leader and professional staff on setting short and long term goals. Other duties as assigned by the Classroom Technology Team Leader.
Hours Per Week: 20-25 (up to 40 hours a week when class is not in session)
Starting Wage: $18.50/hour during training, $19.50 when working independently
Reports To: AV Experience Coordinator
Duties and Responsibilities:
- Supervise Classroom Technology Technicians
- Hire, schedule, and train student employees as needed
- Perform regular student evaluations
- Coordinate and lead team meetings
- Directing student employees in the absence of team leader or professional staff member
- Perform Quality Assurance
- Ensure that NDSU IT customers receive effective, timely technical assistance
- Review service tickets, make sure they are addressed in a timely manner, and follow up as needed
- Ensure that NDSU and NDSU IT Policies are being adhered to
- Assist with the development and maintenance of the following documentation:
- Student Training
- Policies, procedures and tasks
- Troubleshooting guides for supported equipment
- End-User training or informational documentation
- Others as needed
- Perform duties and responsibilities of a Classroom Technology Technician
- Assist the Classroom Technology staff in assessing needs for short-term and long-term planning
- Create and maintain a budget for Classroom Technology student staffing and assist in the overall budget for Classroom Technology
- Maintain a high-level of professionalism and perform other duties as directed or assigned by Classroom Technology Specialist Team Leader
Minimum Qualifications:
- Working knowledge of computers
- Working knowledge of audio/visual equipment
- Strong troubleshooting skills
- Strong interpersonal skills
- Excellent organizational skills
- Excellent oral and written communication skills
- Ability to maintain a high level of professionalism
- Driver’s License
Preferred Qualifications:
- Supervisory/Management/Training experience
- Experience in customer service
- Experience working with professional audio/visual equipment
- Experience working with wiring and cabling
- Experience troubleshooting problems in a fast paced, high pressure environment
- Experience in on-site service and technical support
- Experience writing documentation
- Proven ability to complete projects and duties in a self-directed manner
Required Application Materials:
- SES Application
- Cover Letter highlighting experience and qualifications
- Resume