Student Employment - Help Desk Consultant (Tier 1)

Provide in-depth, effective, and timely technical assistance to NDSU students, staff and faculty for services offered by Information Technology Services. This assistance will be provided via walk up support and as assigned by managers from web help-requests.

Hours Per Week: 10 minimum
Starting Wage: $15.50/hour
Reports to: IT Help Desk Management Team

Duties and Responsibilities:

  • Problem management of desktop computers, workstations, network and server problems 
  • Assist NDSU students, staff, and faculty with general computer troubleshooting, technical assistance, and network connectivity issues
  • Log problems in a problem tracking system and use appropriate escalation methods to ensure problems have a timely resolution
  • Receive, track, monitor, and distribute print jobs and check-out equipment
  • Recieve and scan OMRs/Scantrons from professors and teaching assistants
  • Collect and dispense information with groups within and outside ITS and route more complex problems to senior help desk consultants, management or other ITS specialists The highest level of confidentiality will be maintained, consultant will have access to privileged information that is strictly governed by university policies and other state and federal laws
  • Maintain a high-level of professionalism and perform other duties as directed or assigned by help desk management

Minimum Qualifications:

  • Basic working knowledge of computers
  • Strong customer service skills
  • Good written and oral communication skills
  • Current NDSU enrolled student

Preferred Qualifications: 

  • Experience working with computers in a networked environment 
  • Experience in customer service 
  • SSO Knowledge
  • Experience troubleshooting Mac and/or Windows operating systems 
  • Working knowledge in the following: 
    • Microsoft Office Products 
    • Web Browsers 
    • E-mail Applications

KeywordsHelp Desk, Consultant, Student, Employee, Employment, Jobs   Doc ID99705
OwnerWendy B.GroupIT Knowledge Base
Created2020-03-30 08:24:10Updated2024-04-02 11:45:49
SitesIT Knowledge Base
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