1. Please have the owner of shared email account contact the NDSU Help Desk to request delegate access.
   • If the owner is not known you may contact the NDSU Help Desk for further assistance
2. Once delegate access has been granted, the owner can provide the instructions below to the person(s) who will have access to the shared account.

Connect to a shared mailbox

Once delegate access is granted the shared mailbox should automatically appear in the lower left of your outlook email client.

Complete the following steps only if the shared mailbox does not automatically show up in the Account List:

1. From Outlook, click on File
2. Select Account Settings and click Account Settings
3. Select the Email tab
4. Select your account
5. Click the Change button
6. Click More Settings
7. Click Advanced
8. Click the Add button
9. Enter the @ndsu.edu email address of the shared mailbox
10. Click OK
11. Click Apply and OK
12. Click Next
13. Click Done
14. Click Close
15. Close and restart Outlook
16. The shared mailbox should now appear in the Account List in the left menu

Online Web Access (OWA for Windows and Mac)

1. Go to the Microsoft Office 365 login page
2. Log in to your account using your NDSU email username (typically firstname.lastname@ndus.edu) and the password associated with your N.D. University System ID
3. In the upper right corner, click on the profile photo
4. Choose Open Other Mailbox
5. Enter the mailbox name for the shared mailbox you want to access (e.g. ndsu.exampleaccount@ndsu.edu) and click OK
6. Click Open, and the account will then open in a new window or tab

Connect to a shared calendar

1. Click Calendar on the lower left menu
2. Click Open Calendar in the upper ribbon
3. Select Open Shared Calendar
4. Type in the name of the Shared Account
5. Click OK
6. The shared calendar will open to the right of your calendar

Web Browser

1. Go to the Microsoft Office 365 login page
2. Log in to your account using your NDSU email username (typically Firstname.Lastname@ndus.edu) and the password associated with your N.D. University System ID
3. In the upper right corner, click on the profile photo
4. Choose Open Other Mailbox
5. Enter the mailbox name for the shared account you want to access (e.g. ndsu.exampleaccount@ndsu.edu) and click OK
6. Click Open, and the account will then open in a new tab or window
7. Once you are connected, click Calendar to open the shared account calendar