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Office 365 - Common Issues

Troubleshoot frequently asked questions and problems in Office 365.

In this page

Forgot password or username

If you forget your NDSU email password or username, you can go to the NDUS Help Desk page to recover your username or password, or you can call the NDUS Help Desk at 1-866-457-6387 for assistance with your account.

Email mistakenly delivered to Junk folder

If email messages are mistakenly delivered to your Junk Email folder instead of your inbox, you have several options to correct this issue:

Outlook for Windows

To make it easier to review your Junk folder for wanted messages, add the Junk folder to your favorites list in Outlook:
  1. Locate your Junk E-mail folder in your folder list on the left folder pane in Outlook
  2. Right-click on the Junk E-mail folder
  3. Select Add to Favorites
  4. Click and drag the folder in the Favorites pane to the desired spot in your Favorites list
To move wanted messages out of your Junk folder:
  1. Click on the Junk E-mail folder
  2. Right-click on the message you want delivered to your Inbox
  3. Move your cursor over Junk
  4. Select one of the following based on what you wish to happen in the future:
    • Never Block Sender - Email from this particular address will always go to your Inbox, not your Junk folder
    • Never Block Sender's Domain - Any message from the sender's domain (what is after the @ sign) will always go to the Inbox
    • Not Junk - Only this message will be moved to the Inbox
Or, you have the option to turn off Junk email filtering completely:
  1. Right-click on any email message in your Inbox
  2. Select Junk, then choose Junk Mail Options
  3. Select No Automatic Filtering
  4. Click OK

Outlook for Mac

  1. Review your Junk folder by clicking on Junk Email
  2. Click the message to view it in the Reading Pane or open the message
  3. Click the Mark as Not Junk at the top right of the message to mark the message as not Junk and have it sent to your Inbox
To ensure messages from a specific sender are always delivered to your Inbox, you can add the sender to your contacts:
  1. Control-click the email from the sender you want to add
  2. Select Sender, and then choose Add to Contacts
  3. Click Save and Close in the Contacts window to finish

Webmail (Outlook Web Application)

To safeguard messages from being mistakenly delivered to the Junk folder, you can add the sender or domain (what is after the @ sign) to your "safe senders" list or you can turn off Junk email filtering.
Add a safe sender:
  1. Go to the Microsoft Office 365 login page (right click to open in a new tab or window)
  2. Log in to Office 365 using your email address and password
  3. Click Outlook in the top menu
  4. Click the gear button in the upper right corner next to your name and choose Options
  5. Click block or allow in the left menu
  6. Make sure the button next to Automatically filter junk email is selected
  7. Type the sender's email address or domain in the text field under safe senders and recipients and then click +
  8. Click save to finish
OR, turn off Junk email filtering completely:
NOTE: Turning off Junk email filtering can lead to an increase in the number of spam email messages delivered to your Inbox.
  1. Go to the Microsoft Office 365 login page (right click to open in a new tab or window)
  2. Click Outlook in the top menu
  3. Click the gear button in the upper right corner next to your name and choose Options
  4. Click block or allow in the left menu
  5. Choose Don't move email to my Junk Email folder
  6. Click save to finish

Changing the default address list to the Global Address List

By default, Outlook is set to open the Offline Global Address List. This needs to be changed to open to the Global Address List.
  1. In Outlook, open your Address Book
  2. In the Address Book, click Tools
  3. Click Options
  4. In the drop down box at the bottom, select Global Address List
  5. Click OK
  6. Close your Address Book

Set up email forwarding in Office 365 (non-employees and non-student-employees only)

To comply with policies and regulations, employee forwards are not allowed. Student employees may be allowed to set up a forward after their employment is terminated by their department.

  1. Log into your account at Microsoft Office 365 login page (right click to open in a new tab or window)
  2. Select Outlook
  3. Click the Gear icon in the upper right corner
  4. Select View all Outlook settings at the bottom
  5. Select Forwarding in the Mail menu
  6. Check the Enable forwarding box
  7. Enter the address you wish to forward email to in the Forward my email to: box
  8. It is recommended you check the Keep a copy of forwarded messages checked to ensure you do not lose any email
  9. Click Save to finish

How do I change my "From" address for my email, or set up a new email account for NDSU? My email is sending from a different NDUS university address?

The "From" address is automatically set based on what the N.D. University System determines as your "Home" campus. There is no way to manually change this. However, once NDUS determines NDSU is your home campus, it will automatically update your "From" address to your address. You will not need to set up a new account. Any university you are, or have been, associated with will have a deliverable alias address on your account. Any emails sent to those aliases will be delivered to your NDUS email account.

Keywordsemail, 365, junk, outlook, spam, safe, sender, global, address, list, forward   Doc ID95599
OwnerNDSU Help DeskGroupIT Knowledge Base
Created2019-11-06 11:25:09Updated2024-03-22 13:11:53
SitesIT Knowledge Base
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