Printing - Frequently Asked Questions (FAQs)

The following is a listing of frequently asked questions (FAQs) for Printing at NDSU we have received over the past years. We continue to update as we find additional questions and answers.

1. Who to call if our Multi-function printer has an error on it?

NDSU Print and Copy Services, 231-5000.

2. Our printer is low on toner, whom should we contact?

Contact the NDSU Bookstore to order more. But make sure not to stock too much.

3. How do I print something from my laptop or mobile phone?

Utilizing the GoPrint stations and PrinterOn service at NDSU campus. For reference see our Mobile Printing KB page.

4. What to do if HP Office Network Printer has an error on it?

Contact your office admin on who does repairs. 

5. Are there any charges for printing at NDSU?

For students - 500 B&W pages each semester at no cost. All printing allocations will be reset to zero in August of each year.

For faculty and staff - Emergency printing allocation of 20 pages funded by ITS. 

Additional pages - B&W 3c/page, Color 15c/page.

6. How to search for an on-campus printer in my web browser?

When using a web browser, the printers, by default, are not in alpha order; if you click on “Printer Name” the printers will be in order from z-a, if you click “Printer Name” again, the printers will be in order from a-z. When using a web browser the Search entry is case sensitive. 

7. Need to change the location to print to on the PrinterOn app?

Click the "NDSU Mobile Print" button at the bottom and select either Location or Enterprise to pick a new location from the map or list of GoPrint locations. 

8. How can I print from cloud storage?

To print from OneDrive or Google Drive (excluding Google File Types), the desktop clients for the respective service needs to be installed in order to browse to the file locations on the computer. You will be unable to print your cloud storage files from the browser without downloading the file to the local device.

9. What should I do if I need to order letterhead, envelopes, or business cards? 

Follow NDSU guidelines and order through NDSU Print and Copy Services for instructions on local printing. 

10. What is suggested while performing large printing jobs?

Individuals are encouraged to use the Print Shop for printing more than 100 b&w pages or more than 25 color pages, as the cost per page is least comparing to the printers/copiers provided by the institution.

Keywordsprinting, faq, ndsu, print service, cost, print and copy, goprint, printeron, letterhead, business card   Doc ID137978
OwnerChad C.GroupIT Knowledge Base
Created2024-06-17 15:41:02Updated2024-06-18 08:55:55
SitesIT Knowledge Base
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