Avaya Workplace conferencing/transferring

How to transfer calls in the Avaya Workplace soft phone app.

 

Answering a call and conferencing/transferring it to another person.

After answering a call, press the three dots at the bottom of the screen.

A screenshot from the Avaya Workplace App, showing a phone call and three grey dots at the bottom of a page.

To add a person to the call press An icon from Avaya Workplace, indicating how to add another person to a call. .

A screenshot from the Avaya Workplace app that highlights the "Silence Audio" button.

You can choose a contact or dial the extension of the person you want to add to the call.

A screenshot from the Avaya Workplace app with the "Choose Contact" feature highlighted.

After the person answers, press "complete action".

A screenshot from Avaya Workplace, showing a white button that reads "Complete Action".

Now that you have conferenced the two parties together, you can simply hang up the call by pressing A small red phone icon. if you don’t want to remain on it.

A screenshot from Avaya Workplace, with the red phone button at the bottom left of the screen. 

 

 

 

 

 

 

 

 

 

 

 

 

 



Keywords:avaya, avaya workplace, conferencing, conference call, software, phone, transfer calls   Doc ID:129398
Owner:Grace D.Group:IT Knowledge Base
Created:2023-06-28 16:31 CDTUpdated:2023-07-19 14:21 CDT
Sites:IT Knowledge Base
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