Avaya Workplace conferencing/transferring

How to transfer calls in the Avaya Workplace soft phone app.

 

Answering a call and conferencing/transferring it to another person.

After answering a call, press the three dots at the bottom of the screen.

A screenshot from the Avaya Workplace App, showing a phone call and three grey dots at the bottom of a page.

To add a person to the call press An icon from Avaya Workplace, indicating how to add another person to a call. .

A screenshot from the Avaya Workplace app that highlights the "Silence Audio" button.

You can choose a contact or dial the extension of the person you want to add to the call.

A screenshot from the Avaya Workplace app with the "Choose Contact" feature highlighted.

After the person answers, press "complete action".

A screenshot from Avaya Workplace, showing a white button that reads "Complete Action".

Now that you have conferenced the two parties together, you can simply hang up the call by pressing A small red phone icon. if you don’t want to remain on it.

A screenshot from Avaya Workplace, with the red phone button at the bottom left of the screen. 

 

 

 

 

 

 

 

 

 

 

 

 

 



Keywordsavaya, avaya workplace, conferencing, conference call, software, phone, transfer calls   Doc ID129398
OwnerGrace D.GroupIT Knowledge Base
Created2023-06-28 15:31:15Updated2023-07-19 13:21:54
SitesIT Knowledge Base
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