Avaya Workplace is a soft phone application that emulates your University telephone extension on your Windows, Mac, iOS and Android devices.  This allows you to answer calls and originate calls.

• For Mobile devices originating calls the calling party sees your University telephone number rather than your Mobile Device number

AVAYA Workplace reduces cell phone (mobile) minutes usage when used over WiFi and provides convenient mobile access to your University telephone.

How to get it – telephone administrators must order on the online requisition form.   The app will not function until it has been enabled by VCS staff.  The online requisition form needs to include the following information:

• For a mobile device, indicate the name of the user, the NDSU phone number, the cellphone number and email address.
• For a computer, indicate the name of the user, the NDSU phone number, email address and the computer number.  When installing this on a computer a software location program called Gatekeeper will also be installed.  When using the desktop application, the user will need to maintain the correct location they are at in the Gatekeeper program.

NDSU softphone applications should not be used to call emergency services (911):

• Providing accurate 911 location information can be affected by many factors including, but not limited to, power outages, device or operating system malfunctions, data network or equipment malfunctions/outages, telephone system malfunctions/outages, as well as other unforeseen issues.
• Softphone applications utilize a variety of underlying or dependent technologies to provided 911 location information, each having different capabilities and limitations.  Some of these may require settings to be continually and accurately maintained in the application by the end user.
• Installation of softphone applications on personally owned devices may introduce unanticipated conditions that could affect the application’s ability to function, send 911 location information, etc.

For individual users with non-NDSU managed computers:

1. Click on Avaya Workplace link to download the Avaya workplace, Gatekeeper installers, and license.json files from software page: https://ndusbpos.sharepoint.com/sites/NDSU_SoftwareDownload/SitePages/Home.aspx

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3. Search for "make me admin" in your search bar

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5. Click open

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7. Select grant administration rights to continue the install process.

8. You will see this pop up on your computer

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11. Double click on Avaya Workplace Setup from your downloads folder

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13. Click Next on the setup wizard.

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15. Check the box to accept the terms in the License Agreement and click next.

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17. Leave setup type as complete and click next.

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19. Click next to install in the default folder.

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21. Click next for English.

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23. Click install.

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25. Enter your computer/administrator credentials for your computer and click yes in the next dialog box

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27. Click finish.  Then the app will launch.

28. Open the on the desktop 

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30. Click Configure my account

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32. Enter your NDSU affiliated email address

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34. Select Bison Login and click next

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36. Enter your credentials for CAS

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38. Verify your DUO

39. You’re in the app top of mind window

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41. Next install the gatekeeper app. Gatekeeper is a location services app.

42. From the downloads folder, Double Click on Sentry Gatekeeper -You may need to make me admin again before you can install.

43. 

44. Select Run anyway

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46. Select the radio button for Anyone who uses this computer and click Next

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48. Enter your Computer/Administrator credentials and click YES

49. 

50. Click install

51. 

52. Click finish

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54. Click I have a license

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56. Select the license file from downloads folder and open

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58. Click in the box on Name to enter name info and on phone number to enter phone number in the 11-digit format. Then click set.

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60. Click on the blue circle to add your location info

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62. Enter your location info and click validate. Once the address has been validated then you will need to click save

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64. Finally, you will need to click the check mark.