Topics Map > Services > Computing Equipment, Software and Support > Software

AVAYA Workplace Installation Instructions For Individual Users With Non-NDSU Managed Computers

Tutorial on how to install avaya workplace on non-ndsu managed computers.

Avaya Workplace is a soft phone application that emulates your University telephone extension on your Windows, Mac, iOS and Android devices.  This allows you to answer calls and originate calls.

  • For Mobile devices originating calls the calling party sees your University telephone number rather than your Mobile Device number

AVAYA Workplace reduces cell phone (mobile) minutes usage when used over WiFi and provides convenient mobile access to your University telephone.

How to get it – telephone administrators must order on the online requisition form.   The app will not function until it has been enabled by VCS staff.  The online requisition form needs to include the following information:

  • For a mobile device, indicate the name of the user, the NDSU phone number, the cellphone number and email address.
  • For a computer, indicate the name of the user, the NDSU phone number, email address and the computer number.  When installing this on a computer a software location program called Gatekeeper will also be installed.  When using the desktop application, the user will need to maintain the correct location they are at in the Gatekeeper program.

NDSU softphone applications should not be used to call emergency services (911):

  • Providing accurate 911 location information can be affected by many factors including, but not limited to, power outages, device or operating system malfunctions, data network or equipment malfunctions/outages, telephone system malfunctions/outages, as well as other unforeseen issues.
  • Softphone applications utilize a variety of underlying or dependent technologies to provided 911 location information, each having different capabilities and limitations.  Some of these may require settings to be continually and accurately maintained in the application by the end user.
  • Installation of softphone applications on personally owned devices may introduce unanticipated conditions that could affect the application’s ability to function, send 911 location information, etc.

For individual users with non-NDSU managed computers:

  1. Click on Avaya Workplace link to download the Avaya workplace, Gatekeeper installers, and license.json files from software page:

  2. screenshot
  3. Search for "make me admin" in your search bar

  4. screenshot
  5. Click open

  6. screenshot

  7. Select grant administration rights to continue the install process.

  8. You will see this pop up on your computer

  9. screenshot
  10. screenshot
  11. Double click on Avaya Workplace Setup from your downloads folder

  12. screenshot
  13. Click Next on the setup wizard.

  14. screenshot
  15. Check the box to accept the terms in the License Agreement and click next.

  16. screenshot
  17. Leave setup type as complete and click next.

  18. screenshot
  19. Click next to install in the default folder.

  20. screenshot
  21. Click next for English.

  22. screenshot
  23. Click install.

  24. s
  25. Enter your computer/administrator credentials for your computer and click yes in the next dialog box

  26. screenshot
  27. Click finish.  Then the app will launch.

  28. Open the icon on the desktop 

  29. screnshot
  30. Click Configure my account

  31. screenshot
  32. Enter your NDSU affiliated email address

  33. screenshot
  34. Select Bison Login and click next

  35. screenshot
  36. Enter your credentials for CAS

  37. screenshot
  38. Verify your DUO

  39. You’re in the app top of mind window

  40. screenshot
  41. Next install the gatekeeper app. Gatekeeper is a location services app.

  42. From the downloads folder, Double Click on Sentry Gatekeeper -You may need to make me admin again before you can install.

  43. screenshot
  44. Select Run anyway

  45. screenshot
  46. Select the radio button for Anyone who uses this computer and click Next

  47. screenshot
  48. Enter your Computer/Administrator credentials and click YES

  49. screenshot
  50. Click install

  51. screenshot
  52. Click finish

  53. screenshot
  54. Click I have a license

  55. screenshot
  56. Select the license file from downloads folder and open

  57. screenshot
  58. Click in the box on Name to enter name info and on phone number to enter phone number in the 11-digit format. Then click set.

  59. screenshot
  60. Click on the blue circle to add your location info

  61. screenshot
  62. Enter your location info and click validate. Once the address has been validated then you will need to click save

  63. screenshot
  64. Finally, you will need to click the check mark.

KeywordsAvaya workplace program installation phone app   Doc ID123253
OwnerAzam A.GroupIT Knowledge Base
Created2023-01-03 22:05:48Updated2023-12-18 13:07:01
SitesIT Knowledge Base
Feedback  0   0