Topics Map > Services > Communication and Collaboration Tools (Web, Video, Voice, Storage) > Voice

Voicemail (Avaya Messaging)

Unified voicemail, voice message attachment and speech-to-text transcript capabilities, and fax functionality with full email integration.

Overview

This service unifies voicemail, voice message attachment and speech-to-text transcript capabilities, and fax functionality with full email integration. This service also incorporates advanced features such as automatic speech recognition, and call routing features that allow users to establish find-me and follow-me rules.

Help, consultation, training

IT Help Desk

 

Intended Audience

  • Faculty
  • Staff

Using this solution

Availability

24/7/365 [*Standard outages]

Cost

Included with voice service at no additional cost or $3/month..

Requirements

Accessible from any telephone or web browser.

Getting Started

  • Initial Password to be provided by your telephone administrator. 
  • Press Message/Voice Mail if your phone has a button for this, OR Dial 1-9100 
-OR- 
  • From an outside the office telephone: 
    • Dial 701-231-9100 
    • Press # 
    • Enter your 5-digit extension number and press # followed by your password and press # again. 

Detailed getting started instructions can be found at Voicemail for Telephone - Quick Reference Guide.

Best Practices

Upon getting this service, log in to initialize mailbox using the telephone.
Once you have initialized your voicemail box you can use the web portal to manage it.

Learn More/How To's

FAQs

Use Cases

Faculty and staff can set up their voicemail to receive messages when they miss calls on their phones.

Universal Design/Accessibility

  • Speech to text is an additional feature, requested by Telephone Administrator 
  • 508 compliant web interface

Related resources



Keywords:service, voicemail, telephone, calls, calling, long distance, mail, out, of, office, message, missed, dial, password,   Doc ID:108591
Owner:Cynthia K.Group:IT Knowledge Base
Created:2021-01-25 17:05 CDTUpdated:2021-07-28 14:24 CDT
Sites:IT Knowledge Base
CleanURL:https://kb.ndsu.edu/voicemail
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