Below are instructions for users that receive the following error message: Contact your administrator to provide the logon tracking ID. Something went wrong while you tried signing in.
The error typically includes a reference number such as: WEB_35b7a7be11f97ea14a6cbc9964b266d3.
Cause: Having an existing personal Zoom account using your @ndsu.edu address.
Fix: Change the Sign-in address for the personal Zoom account to a non-NDSU address and sign the account out of all devices.
Follow the steps below to fix this issue:
If you are still having issues, please contact the IT Help Desk.