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Desktop Support - Remote Desktop Access From Home

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Below are instructions on how to remotely connect to and work on your NDSU computer from home. Please note that these instructions are for ITS managed systems, if you are not managed by ITS please contact your local support technician for additional assistance.

Before you begin

Before attempting to set up a remote connection, please check the following list:
  • Make sure you have an Administrator account on your office computer (if you can install software on the computer, you have an Administrator account)
  • Make sure the your office computer is always powered on
  • Your office computer must be connected to the network via cable (due to certificate and stability issues, wireless is not supported)
  • Your home computer must be running Windows 10 or Mac OSX
  • Log out of your office computer before going home (It will help make things less confusing when connecting from home)
  • If more than one person uses your office computer, make sure others are not logged into the computer before attempting to remotely connect.  It will cause them to be forcefully logged off without the option to save current work.

Checking your work computer settings

Locating your full computer name

This can be by right clicking on the Windows icon in the lower left hand corner, Clicking on System, selecting System info in the upper right hand corner.  In the new window (basic information about your computer)  that opens, near the bottom you will see where it says “Full computer name”.  Be sure to write this information down to take home with you, you'll need it to connect.

The format should be something like SU1231234-12345.ad.ndsu.edu

screenshot

Enabling remote desktop on your work computer

Your Windows machine may not be pre-configured for remote control.  Before you try connect from home, we’ll need to make sure this is turned on.

The link to these settings will be found in the same information window where you found your full computer name (right clicking on the Windows icon in the lower left hand corner, Clicking on System, selecting System info in the upper right hand corner).  In that window, click on the Remote Settings link in left column near the top of the page.

A new System Properties window will open.  In the bottom half of this screen, make sure the Network Level Authentication option (last option) is selected.

screenshot

Connecting to your computer from home

Windows home computers

Open the Remote Desktop tool.  Click on Start -> All Programs -> Accessories -> Remote Desktop Connection.  This will open the Remote Desktop Connection window.

In the Remote Desktop Connection window, before typing anything in, click on the Show Options option in the lower left hand corner of the window.  This will show additional advanced options for connection.

In the text box labeled Computer, enter your FULL computer name.  Next, in the box labeled User name, enter “ad\” without quotes followed by your computer username.

screenshot

When ready, click connect.  You will then be prompted for your computer password.  This will be the same one you use to log into your computer at work.

Once you have successfully logged in, a screen may appear warning you that the remote computer could not be authenticated due to problems with the security certificate.  If you encounter this screen, simply ignore the warning and click on the Yes button to continue.

At this point, your screen should switch to a desktop view mode with a blue toolbar at the top.  Please note that if you are currently logged in at work you will receive a notice that you are already logged in.  Select the option that will allow you to continue and your desktop will load.

Mac home computers

For the home users with a Macintosh running later versions of OSX,  click here to download the Microsoft Remote Desktop Connection Client for Mac.  Follow the installation instructions on the download page.

To connect to your work computer, run the connection client and enter your FULL computer name.  Click OK to be prompted for your username and computer password.  Enter your username with the prefix "ad\" without the quotes.  It should look like this:  ad\firstname.lastname

Once you have successfully logged in, a window should open displaying your office computer desktop.  Please note that if you are currently logged in at work you will receive a notice that you are already logged in.  Select the option that will allow you to continue and your desktop will be displayed.

Troubleshooting

If you appear to be having trouble connecting to your computer please check the following:
  1. Make sure your work computer has been set up for remote connection.  See "Enabling Remote Desktop on Your Work Computer" above
  2. Make sure your computer name is the full name (ends with ad.ndsu.edu) For example:  SU1112222-33333.ad.ndsu.edu
  3. Check your username to make sure it contains the "ad\" prefix:  ad\firstname.lastname
  4. Make sure your work computer has been turned on and is plugged into the network jack in the wall
  5. Make sure your home computer is not running Windows XP
  6. Make sure the password you use is the same one you use to log into your computer at work.
  7. Check to make sure your computer isn't going to sleep.  Click Start -> Control Panel.  In the upper right corner, change the View by settings to small icons.  The icons on the screen will now be in several columns.  Locate and click on Power Options.  In the power settings screen on the left hand side, click on Change when the computer sleeps.  In the new screen, set Put the computer to sleep to Never in the right hand (plugged in) column.  Click on Save Changes.
  8. If you can't connect from home, try connecting to the computer from another computer in your office to test the connection.  If you can connect from another computer at NDSU but not from home, you may want to contact your Internet Service Provider (ISP) and find out if they block Remote Desktop Connections.




Keywords:desktop support, remote   Doc ID:103948
Owner:Marisa M.Group:IT Knowledge Base
Created:2020-07-14 10:12 CSTUpdated:2020-08-24 13:36 CST
Sites:IT Knowledge Base
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