Topics Map > Services > Computing Equipment, Software and Support > Desktop Support
Desktop Support - Remote Desktop Access From Home
Below are instructions on how to remotely connect to and work on your NDSU computer from home. Please note that these instructions are for ITS managed systems, if you are not managed by ITS please contact your local support technician for additional assistance.
Before you begin
- Make sure you have an Administrator account on your office computer (if you can install software on the computer, you have an Administrator account)
- Make sure the your office computer is always powered on
- Your office computer must be connected to the network via cable (due to certificate and stability issues, wireless is not supported)
- Your home computer must be running Windows 10 or Mac OSX
- Log out of your office computer before going home (It will help make things less confusing when connecting from home)
- If more than one person uses your office computer, make sure others are not logged into the computer before attempting to remotely connect. It will cause them to be forcefully logged off without the option to save current work.
Checking your work computer settings
Locating your full computer name
Enabling remote desktop on your work computer
Connecting to your computer from home
Windows home computers
Mac home computers
- Make sure your work computer has been set up for remote connection. See "Enabling Remote Desktop on Your Work Computer" above
- Make sure your computer name is the full name (ends with ad.ndsu.edu) For example: SU1112222-33333.ad.ndsu.edu
- Check your username to make sure it contains the "ad\" prefix: ad\firstname.lastname
- Make sure your work computer has been turned on and is plugged into the network jack in the wall
- Make sure your home computer is not running Windows XP
- Make sure the password you use is the same one you use to log into your computer at work.
- Check to make sure your computer isn't going to sleep. Click Start -> Control Panel. In the upper right corner, change the View by settings to small icons. The icons on the screen will now be in several columns. Locate and click on Power Options. In the power settings screen on the left hand side, click on Change when the computer sleeps. In the new screen, set Put the computer to sleep to Never in the right hand (plugged in) column. Click on Save Changes.
- If you can't connect from home, try connecting to the computer from another computer in your office to test the connection. If you can connect from another computer at NDSU but not from home, you may want to contact your Internet Service Provider (ISP) and find out if they block Remote Desktop Connections.