Topics Map > Services > Communication and Collaboration Tools (Web, Video, Voice, Storage) > Voice
Telephone
IT provides centralized telephone services for NDSU employees and departments.
Overview
NDSU has one of the largest voice systems in the state of North Dakota. It has a robust set of business features and is built on an enterprise survivable framework with duplicated local, long distance, and toll free carrier facilities. It is a life safety system with industry-recognized emergency features including crisis alerting for outgoing 911 calls, emergency/elevator telephones, panic alarm buttons, and call record accounting.
Getting Started
Service requests
- Telephone Administrators will request services with the requisition form. To find your telephone administrator please see Telephone - Administrator Resources and Admin List
- Requisition Form (For telephone administrators only)
Best Practices
It is recommended that when transferring a call you use the "warm transfer method". This method allows the transfer party and the transferring to party to get meaningful information about the call before actually making the transfer.
It is good practice to change your voicemail greeting when you are away from the office for an extended period of time, such as vacation, etc.
Learn More/How To's
- Telephone - Supported Models and User Guides
- Telephone - 5 Digit Dialing
- Telephone Calling Instructions
FAQs
Q: Do I automatically get a Softphone app when I get telephone service?
A: No, it must be requested through your telephone administrator.
A: No, it must be requested through your telephone administrator.
Q: What is an auth code?
A: A seven digit number provided to each person in order to make long distance calls.
A: A seven digit number provided to each person in order to make long distance calls.
Use Cases
In addition to traditional voice service in offices, voice can be delivered to mobile devices, computers and to devices located off campus.
Universal Design/Accessibility
Headsets for hearing impaired, visual indicator lights, TTY instruments and TTY services for visually impaired are available for request.