Topics Map > Services > Communication and Collaboration Tools (Web, Video, Voice, Storage) > Voice

Voice Mail - Getting Started and Help

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This service provides flexible voice mail management from easy to use interfaces. Below are instructions to getting started, get help and how to use the services.

Getting Started

Please contact your Telephone Administrator if you have recently started at NDSU or changed departments. He or she can work through the process of establishing your telephone number, long distance authorization code, voice mailbox configuration, and other features you may need. 

Once your Telephone Administrator has confirmed your Aura Messaging mailbox is set up, the following is important information for your reference: 
  • Dial 1-9100 to access the Avaya Aura Messaging system telephone user interface 
  • Your mailbox number is typically your campus extension (1-nnnn) 
  • Your initial mailbox password will be 2580 
  • When you log into your new Aura Messaging mailbox via the telephone user interface for the first time, there will be a tutorial to walk you through the set up of your greetings, permanent password, etc. 
  • After setting your mailbox up you may also want to log into the Avaya Aura Messaging web portal to configure fax, Reach Me, Notify Me, and other settings.  You will need to use the new password that you set up above 

Getting Help and Service Availability 

Help 

If you are experiencing voice mail/unified communications trouble or need other assistance, please contact your Telephone Administrator.  For emergency situations please contact Telecommunications and Emergency Technologies. 

In addition, the How To Use this Service section below provides documents for setting up and using many of the voice mail and unified communications features provided in the Avaya Aura Messaging system. 

Ordering, Changing, or Stopping Service 

Please contact your Telephone Administrator if you would like to change a service, add a new feature, stop a service, etc.  She or he will work through the process and make sure you have everything that you may need. 

Availability 

Voice mail/unified communications services are available 24x7.  Support for moves, adds, and changes takes place during regular business hours while maintenance and resolution of major troubles and outages is provided 24x7. 

How to Use this Service 

Resources 

The following are documents that are helpful for this service:
DocumentDescription
NDSU Aura Messaging from Any PhoneQuick reference guide on how to use Avaya's Aura Messaging at NDSU
NDSU Aura Messaging Web User PreferencesQuick reference guide on how to set up Avaya Aura Messaging's advanced features via web portal
Avaya Aura Messaging Quick ReferenceList of commands for Aura Messaging while using the telephone set

Self-Administration of Voice Mail Features

Web Access to the Voice Mail System 

Using Any Telephone to Access the Voice Mail System 

Voice Mail Integration with Microsoft Outlook and Smartphone Email 

In order to receive voice mail messages via your NDSU Outlook account, you will need to configure the Notify Me feature in the Aura Messaging web portal.  Use your NDSU Outlook email address and select the check box INCLUDE THE RECORDING. With this feature each voice mail message you receive triggers an email notice with an attached voice mail file to your NDSU Outlook Inbox.  If you have a smartphone configured to use NDSU Outlook, you will receive these messages in your smartphone as well.  From your computer and smartphone you can then listen to your voice mail messages.  To delete messages and have your desktop telephone's message waiting indicator turn off, you will need to manage all messages via the telephone user interface (x1-9100).  Deleting a message in your NDSU Outlook account will not deleted it from the Aura Messaging system. 

Notify Me and Reach Me Features 

Notify Me allows you to receive an alert if there is a new voice mail message.  You can configure Avaya Aura Messaging to send these alerts via email or text message. 

Reach Me is a feature that allows you to configure up to three telephone numbers to receive calls when you are away from your desk. In place of voice mail, after a caller tries your office phone (three to five rings), they will hear an automated attendant.  They will be prompted to leave a message in your voice mailbox or have the system try to find you. You can also require that the caller say his or her name for the system to prompt you. When the system tries to find you it will ring the first number you entered into the Reach Me preferences, after a few rings will try the next, and so on. After up to three tries at different phone numbers the system will then let your caller leave a voice mail message. 

In-Bound Faxing to Your Email Box 

You can configure Avaya Aura Messaging so that if a fax is sent to your desktop telephone number the voice mail system will receive the fax and provide it to you as an email message with the fax document attached. The way the system works is that once your telephone goes to voice mail it is "listening" for fax tones and then communicates with the sending fax machine. To take advantage of this feature, please contact your Telephone Administrator. 
  • Aura Messaging Web User Preferences Quick Reference Guide  - see page 1, the right-hand column for configuration 
  • All faxes using this feature will be sent to the email address you configured in the Aura Messaging web portal. The faxes themselves are attachments to email messages that automatically show up in your Inbox 
  • If you get a call that is from a fax machine - immediately transfer the call to #89 (voice mail) or hang up and the sending fax machine will try to resend it. When being called, let it go to voice mail or transfer it to voice mail 
  • If you configure the fax feature to use your NDSU Outlook email account, faxes will show up in your smartphone as well




Keywords:voicemail, tele, comm, phone, telecomm, telephone, phones, telephones, service, get, start, support   Doc ID:103697
Owner:Michael R.Group:IT Knowledge Base
Created:2020-07-07 13:31 CDTUpdated:2020-08-24 14:38 CDT
Sites:IT Knowledge Base
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