Topics Map > Services > Communication and Collaboration Tools (Web, Video, Voice, Storage) > Video Conferencing
Topics Map > Services > Teaching, Learning, and Classrooms > Synchronous Online Instruction
Blackboard Collaborate - Ticket Information Needed
Notice: If you are looking for resources on HyFlex teaching, please visit our Teach HyFlex Page
When reporting an issue with a Blackboard Collaborate Ultra, it is important to gather the following:
To report an issue with Bb Collaborate Ultra performance, remember to gather the Session info.
While still in the call
Gather the information to report:
- In the top left corner, click the 3 lines to open, and click “Report an issue”.
- Under “Auto Generated Report”, using your mouse curser, scroll over the text to copy it.
- Ignore the red symbol as you scroll.
- At the end, right click and select Copy.
- Paste copy into email. Send the email to NDSU Help Desk.