Student Employment - pointsolutions, part of Echo360 Specialist

The pointsolutions Specialist will assist the NDSU campus community with pointsolutions questions, training, and projects. The various responsibilities include, but are not limited to: developing both end-user and internal documentation, developing and teaching workshops, and assisting with Service Now (SNOW) tickets as needed. The pointsolutions Specialist will help assist in the IDC(as needed).

Hours Per Week:  10-25 (7 with pointsolutions Technologies)
Starting Wage:  $15.50/hour
Reports To:  P
ointSolutions Rep / IDC Full-time Staff

Duties and Responsibilities:

  • Perform duties and responsibilities of the Learning Technology Assistant (as needed)
  • Assist campus support staff (IDC and Help Desk) in SNOW
  • Provide training to IDC student staff and other support staff; IDC and Help Desk
  • Provide training for faculty
  • Attend initial classes where pointsolutions Technologies are being used for the first time
  • Identify all instructors using pointsolutions Technologies software or clickers on campus
  • Communicate regular feedback to pointsolutions Account Consultant on use of product and campus needs
  • Compile pointsolutions statistics for annual report
  • Follow-up throughout the semester with all pointsolutions Technologies users (primary faculty)
  • Attend regularly-scheduled meetings and training as scheduled by the supervisor and as required by the Student Technology Services (STS) program
  • Continually encourage responsible use of NDSU computers
  • Adhere to Student Technology Services work practices
  • Adhere to NDSU Human Resources policies
  • Maintain a high level of professional competency
  • Deal with sensitive situations and information in a confidential manner
  • Other duties assigned

Minimum Qualifications:

  • Excellent oral and written communication skills
  • Excellent customer service skills and interpersonal skills
  • Committed to life-long learning
  • Well-developed computer skills, including multimedia experience

Preferred Qualifications:

  • Teaching, tutoring, and/or training experience
  • Experience writing documentation
  • Experience making video-based training materials
  • PointSolutions account and experience using clickers



Keywordsstudent, employment, job, turning, IDC, Echo360   Doc ID111660
OwnerWendy B.GroupNDSU IT Knowledge Base
Created2021-06-14 17:22:47Updated2024-08-16 12:56:31
SitesNDSU IT Knowledge Base
Feedback  0   0