Document imaging involves the capture, indexing, storage, and retention management of documents using enterprise content management software called Perceptive Content. Paper and native electronic documents such as applications, forms, meeting minutes, and numerous other official records can be captured and saved as electronic images that are stored on a secure server and can be easily searched for and viewed by members of participating offices. In addition to using the document imaging system for storage and retrieval purposes, documents can also be routed through electronic workflows that can be customized to suit a department's various business processes.

Troubleshooting

As much as we appreciate the helpful staff of the NDSU IT Service Center, Perceptive Content is managed at the NDUS level and document imaging issues are not included in the local campus IT service center's scope of coverage. Instead, users in participating offices should contact their office's "Power User" as a first line of technical support. Issues that cannot be remedied by the Power User will be escalated through established support channels.

Participating Offices & Contacts

The following table provides contact information for the primary Perceptive Power User of each participating office:

NDSU Campus Liaison

A.J. Klein (andrew.j.klein@ndsu.edu), in Enrollment Management Administrative Systems, serves as the document imaging "Campus Liaison" for NDSU and can also submit help tickets on behalf of participating offices and has access to manage modification and development requests for workflow processes, linking plans, search views, and other components of the system. Please contact A.J. for questions regarding your office's interest in using document imaging.