Hours Per Week: 10-15

Starting Wage: $16.75 per/hour

Reports To: IDC Full-time Staff

The IDC Technology Assistant will assist the NDSU campus community with technology-related course work and projects, including multimedia projects. The various responsibilities include developing both end-user and internal documentation as needed, developing, and teaching technology workshops, and assisting with service tickets.

Duties and Responsibilities:

• Provide one-on-one assistance
• Develop and review learning materials, tutorials, and other documentation 
• Attend regularly scheduled meetings and training 
• Develop and teach workshops in various areas of instructional technologies 
• Assist customers with audio and video recordings 
• Monitor the working condition of multimedia equipment and software, troubleshoot problems 
• Assist full-time IDC staff with service tickets • Continually encourage responsible use of NDSU computers 
• Adhere to Student Technology Services work practices 
• Adhere to NDSU Human Resources policies 
• Maintain a high level of professional competency 
• Deal with sensitive situations and information in a confidential manner 
• Other duties assigned

Minimum Qualifications:

• Excellent oral and written communication skills 
• Excellent customer service skills and interpersonal skills 
• Well-developed computer skills, including multimedia experience

Preferred Qualifications:

• Teaching, tutoring experience, and/or training experience 
• Experience writing documentation 
• Experience in Office 365, Adobe Creative Cloud and/or video editing software such as Camtasia