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Respondus 4.0 - Troubleshooting Tips

Troubleshooting and resolving problems with Respondus 4.0.

Problems Uploading (Publishing) to Blackboard

You will see this Respondus message box when you start to publish a test - this is not an error message!

Log into Blackboard using the browser window, then close the window and click OK to continue.

The publishing process has changed due to recent updates to Blackboard and the NDUS authentication method - you'll need to take specific steps to publish tests successfully. See the steps at Respondus 4.0 - Publish Tests to Blackboard

If you have not created a connection to the Blackboard server, see Respondus 4.0 - Connect to Blackboard .

Keep Respondus 4.0 up-to-date to avoid the majority of issues

  1. Open Respondus.
  2. Click Help > Check For Update > Get Update.
  3. Follow the prompts displayed until you see a message that you have the latest version available.
    -- OR --
  4. If "Check For Update" says no updates are needed, download the latest update directly from Respondus. Choose the Campus-wide Version patch link to download/install the correct patch version. 

Common Warning Messages

You may see "warning" messages in the Preview results window at the bottom of the Import Questions dialog box (Import Questions > Preview)  - some of these warning messages can be ignored, but others must be fixed in the Word document and then imported to Respondus again.

  1. "duplicate question" warnings can almost always be ignored. Respondus reads the first few words of each question to create a question title. If you have multiple questions that begin with the same words, such as "Which of the following . . ." Respondus flags these questions as duplicates.

  2. A "missing answer" or "unreadable" warning cannot be ignored. There is a formatting issue in your Word document, OR you neglected to mark the correct answer for the question. The most common issues are:

    • There is a heading or description in your test in the Word document. Respondus cannot read these - they should be deleted.

    • There is a table or chart in your test, bullets or numbering, or other formatting Respondus can't understand - these should be deleted in the Word document. This formatting can be added to your questions in Blackboard after uploading them.

    • There is a missing 'return' (blank line) - Respondus cannot tell where a new question begins.

    • There is a missing 'correct answer' or too many answers are marked correct depending on the question type.

    • There is a missing period after the question number or answer choice indicator (Example: 3 Question, or B Example answer).

    • There is an extra space between the asterisk (*) and the answer choice indicator (Example: * B. See the extra space).

    • You have essay, short answer, or question types other than Multiple Choice or True/False, but they are not marked with the required "Type" code - Respondus does not know how to handle the question (Example: Type MA is multiple answer; Type E is Essay). The Type code must precede the question number on a line by itself for all question types other than Multiple Choice or True/False.

See Also:

Keywords:trouble, shooting, tip, response, respond, help, error, problems, respondus, warning   Doc ID:95360
Owner:Sharley K.Group:IT Knowledge Base
Created:2019-10-28 13:28 CSTUpdated:2022-02-13 11:50 CST
Sites:IT Knowledge Base
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