Qualtrics: How to handle non-accessible questions

The accessible question types are changing because Qualtrics is working on making all the question types accessible. Therefore, NDSU has non-accessible question types turned off, but the checker will allow the questions to change to accessible.

    The New Survey Taking Experience is a new Qualtrics layout that is now recommended. It is best to start with the layout before building your survey because some questions are still not supported and are grayed out. The New Survey Taking Experience layout is more mobile-friendly and allows access to the following question types:

    • Matrix: Likert scale variation,
    • Slider,
    • Drop and Drag Rank Order, and
    • File Upload.

    Steps to add New Survey Taking Experience layout to a survey

    1. Select the Look and Feel (paint brush)
    2. Select General
    3. Turn on New Survey Taking Experience.
    4. To take off the New Survey Taking Experience go to Survey options > General.
    5. This layout should be applied for all of your surveys whenever you make them.

    If you are not using New Survey Taking Experience

    All matrix questions must be converted to side-by-side questions with a single column if you are not using the new survey taking experience layout.


    Keywords:
    Qualtrics, Non-accessible questions, Matrix, Upload File, Drag and Drop Rank Order, Checker 
    Doc ID:
    126995
    Owned by:
    Linda C. in NDSU IT Knowledge Base
    Created:
    2023-03-31
    Updated:
    2025-04-30
    Sites:
    NDSU IT Knowledge Base
    Clean URL:
    https://kb.ndsu.edu/qualtrics-how-to-handle-non-accessible-questions