Phone Changes Spring 2022 - FAQs

Beginning May 16, 2022, NDSU will move most phones on campus from analog or digital phones to IP phones. Beginning FY23, all phone users will have new rates.

What is changing?

New Emergency Button on Newly Installed Phones

ONLY PRESS THIS BUTTON IN AN ACTUAL EMERGENCY.  This button shows up at the bottom of the phone display as EMERG which when pressed makes a 911 call.  

If you accidentally press it, please stay on the line and communicate with the 911 operator.  Note that dialing 9-1-1 still functions normally as well.


Phone Upgrade

The majority (90%) of phones have been changed to a SIP phone.  If you have a question regarding a phone that did not get changed, please email us at NDSU.VCS@ndsu.edu.  

Troubleshooting your new phone

Issue:  No ethernet  Solution:  Reboot the phone by unplugging it and plugging it back in.  
Issue:  Phone is at a login prompt  Solution:  You will need to contact the NDSU Helpdesk for assistance.

Phone request process change

Requests are backlogged and will be prioritized by first in first out.  No dial tone troubles will take first priority always. 
 

Rates

All voice rates will change beginning with billing for FY23.
  • Phones that were $17/month or less are changing to $19/month.
  • Phones that were $40/month will drop to $35/month.
  • Rental fees for phones will go away–departments will be responsible for buying the phone when refreshed. Phones purchased during the upgrade will be purchased by IT.
  • A new line of service will be at the rate of $35/month.

Who is affected?

Anyone who does not yet have an IP phone should get a new phone. VCS provided Telephone Administrators with a list of affected phones for their department to return with the new phone selected for this project.   
Everyone who has voice service from NDSU IT will see rates change with the June 16 billing for the start of FY23.

When will the phone change happen?

Phone changes begin May 16, see full building schedule dates (make sure you are logged in to Google Drive with your NDSU account first). Review periodically for any changes in the schedule as this project progresses. Phones will be out of service starting at 10 p.m. the night before the buildings scheduled date until the new phone is installed. All impacted phones should be back in service by the end of business on the day scheduled.   
     
Please advise VCS if there is any concerns or conflicts that may be impacting users from this schedule.  Send an email to ndsu.vcs@ndsu.edu with “Schedule Conflict” in the subject line, include the phone number and bldg/room number.

When will rate change take affect?

Rates will change with the June 16 billing for the start of FY23. 

Why am I receiving an NDSU Phone App Emergency Indemnity form from DocuSign?      Is this spam?

This is not spam.  VCS is sending these to each user.  Now that we are moving to IP connections for voice there are options to use computer type apps.  This form has been developed for the purpose of providing users with information regarding limitations when dialing 911 for emergency purposes from these apps.  Everyone needs to read and sign this document via DocuSign.  Your signature indicates you have read and understand the limitations. 

Will my current headset still work with the new phone?

Older headsets may not work with the new phone type.  If yours doesn't work, you can contact the Bookstore to purchase one that is compatible. 

Can I still receive calls during the change out?

Yes, below are a couple options.  Please note, when you place a call from your cellphone, callers will see your cellphone number.

What phone choices do departments have?

Departments can choose between two kinds of phones plus a softphone option.  Please note the phone and the computer will share one data jack in most cases.  When data jacks are shared the J179 phone will pass up to 1 gig of bandwidth and the J129 phone will pass up to 100 mb of bandwidth to the computer.

Comparison table of phone options

Features 

Phone/Types

Feature Types

J179

J129

APP/softphone

Transitional cost/month FY23

$35/month

$19/month

$35/month

Speaker 

yes

yes

yes

Caller ID

yes

yes

yes

Feature buttons (busy autodials, pickup button, etc.)

yes

no

no

EC500 feature

yes

yes

yes

Conference calling (total of 6 which includes yourself)

yes

yes

no

Transfer (blind transfer)

yes

yes

yes

Contacts

yes

yes

yes

Call History

yes

yes

yes

Bridge Appearance (two phone numbers ring to one phone)

yes

no

no

ACD-Agent 

yes

no

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Who do I contact for help?

Telephone Administrators should be the first contact within a department for questions on phones. Telephone Administrators can call the IT Help Desk for any phone questions on behalf of a department.




Keywords:sip, phones, voice   Doc ID:117798
Owner:Kristi S.Group:IT Knowledge Base
Created:2022-04-06 13:47 CDTUpdated:2022-07-26 14:40 CDT
Sites:IT Knowledge Base
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