LockDown Browser Frequent Testing Issues
Below is an overview of some troubleshooting tips for instructors who require Respondus LockDown browser for exams.
Reset the test to restore Respondus LockDown Browser functionality:
After Respondus LockDown Browser has been enabled for a test these four settings should not be changed in the Test Options – if changed, students will not be able to open the test in the LockDown Browser:
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- Name: “- Requires Respondus LockDown Browser” was automatically added to the test name
- Open Test in a New Window: “Yes” is required - do not select “No”
- Password: CHECK is required – do not UNCHECK this box
- Password: DO NOT change or delete the auto-generated password consisting of numbers and letters
- If you uncheck the Password checkbox OR delete or change the auto-generated password in Test Options, students can open the test using ANY browser!
- DO NOT give the Respondus-generated password in the Test Options to students – this internal password will NOT work!
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- Open the course in Blackboard Original
- Click Course Tools (below Control Panel), select Respondus LockDown Browser
- Click the “Fix It” button – “Error” and “Fix it” is replaced by “Required”
- If you must change the test name, Edit the Test Options, then use steps 1-3 to re-enable Respondus LockDown Browser functionality
To Require a Password for the Test:
DO NOT enter your password in the Test Options password field!
- Click Course Tools > Respondus LockDown Browser
- Click the down-arrow icon to the left of the Test name > Settings
- Select “Require Respondus LockDown Browser for this test” > click the + symbol to expand “Password Settings”, if necessary
- Type the password in the box provided
- Click Save + Close > give students this password to take the test