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Captioning for Live & Recorded Web Conferencing Sessions

As the need for virtual meetings, class sessions, and events continue to grow, so does the need to make those sessions accessible to everyone. Automated captioning and live transcription features are becoming more available in a variety of video and web conferencing platforms. Each platform differs in the way captions are integrated, enabled and displayed. This article provides information on the video and web conferencing platforms NDSU provides and supports.

Video and Web Conferencing Platforms


Zoom provides automatic captions when enabled by the meeting host and/or requested by a meeting participant. Automatically generated captions are displayed as subtitles at the bottom of the main window. For information from Zoom select Enabling and managing closed captioning and live transcription

Host Enabling Closed Captioning

To enable Closed captioning for your own use:


  • Sign in to the web portal.
  • In the navigation panel, click Settings.
  • Click the Meeting tab.
Settings Advanced
  • Under In Meeting (Advanced), verify that Closed captioning is enabled.

  • When starting a meeting allow participants to request captions by clicking on the Live Transcript button in the bottom of your Zoom window
Live Transcript button

  • Select Enable Live Transcript and allow participants to request Live Transcript.

NOTE: once live transcript (captions) is enabled, you will see the live-transcript below your video, but they will not automatically appear for your participants. Participants must click the CC (Live Transcript) button to view the live-transcription (closed captioning).

Participant Requesting Closed Captioning

Participants of meetings can request to have captioning enabled during the session. 

  • When a meeting has started, as a participant, click on the Live Transcript button in the Meeting Control area, bottom of the window
Live Transcription button
  • You will be prompted with a pop-up to Request that the host enable Live Transcription for the meeting?. You can check the box to ask anonymously or just request and your host will receive the request as anonymous or with your name.
Caption Request
  • The Meeting Host will be prompted to Enable or Decline


YuJa automatically adds captions and transcripts to all recordings shortly after they have been processed. YuJa's auto-captioning is reported to 80-90% accurate. This depends on how articulate the speaker is and background noise. YuJa provides an Auto-Captioning Overview to help with additional options available for language, captioning dictionary, and editing.
To learn more about making corrections to the auto-captions that  have been generated for your videos go to  [Link for document 102564 is unavailable at this time]

Blackboard Collaborate Ultra

Blackboard Collaborate Ultra does not currently included automated live captioning. Captioning can be added by a manual captioner during live sessions and recordings. For more information on using this feature go to Captions in Collaborate.


Teams can provide automated real-time captioning during meetings. To turn on captions once a meeting has started:
  1. Go to the top of the Teams window and click on the three dots in the middle of the controls task bar.
  2. In the drop down list select Turn on Captions
  3. Captions will appear at the bottom of the Teams window.
  4. Captions identify each speaker as the meeting continues.
  5. If a participant does want their name listed, the feature must be disabled in the personal settings prior to the meeting.
    • Prior to joining a meeting, in the standard Teams window, click on the three dots next to your profile picture in the top task bar.
    • Settings > Captions and Transcripts > enable/disable (slider button)
For more information on using captions in Teams go to Use live captions in a Teams meeting.

See Also:

Keywords:captioning, transcription, zoom, Blackboard Collaborate Ultra, teams, YuJa, Zoom, accessibility, access, captions, subtitles, transcription, MS Teams, Teams, conferencing   Doc ID:112998
Owner:Lori S.Group:IT Knowledge Base
Created:2021-08-12 09:36 CSTUpdated:2022-10-30 12:55 CST
Sites:IT Knowledge Base
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