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Blackboard Collaborate - Ticket Information Needed

Notice: If you are looking for resources on HyFlex teaching, please visit our Teach HyFlex Page

When reporting an issue with a Blackboard Collaborate Ultra, it is important to gather the following:

To report an issue with Bb Collaborate Ultra performance, remember to gather the Session info. 

While still in the call

Gather the information to report:
  • In the top left corner, click the 3 lines to open, and click “Report an issue”.
  • Under “Auto Generated Report”, using your mouse curser, scroll over the text to copy it.
  • Ignore the red symbol as you scroll. 
  • At the end, right click and select Copy.
  • Paste copy into email. Send the email to NDSU Help Desk.
Report an issue screenshot

Keywords:bb, collab, ultra, tickets, help, info, video, conference, conferences, conferencing, web, class, meeting blackbaord LAIC, TLMC LAIC   Doc ID:102307
Owner:Sharley K.Group:IT Knowledge Base
Created:2020-05-21 15:44 CDTUpdated:2020-08-24 14:36 CDT
Sites:IT Knowledge Base
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