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Video Conferencing - ITS Support Policy for Video Rooms

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The support provided by the Classroom Technologies Group for classes, meetings, and other events scheduled in the following video rooms: EML 170, EML 183 and QBB 422 is as follows:

For classes hosted by NDSU: 

Dedicated technician coverage is provided for the duration of the class. 

For meetings and other events attended by NDSU faculty, staff, and students: 

The Classroom Technologies Group will: 
  • Open the room 
  • Turn on the equipment 
  • Assist with roll call 
  • Connect a laptop computer to the videoconferencing equipment if needed 
  • Provide a phone number for troubleshooting assistance (The technician will not be in the room). 

Additional services provided: 

  • Recommend videoconferencing equipment that meets campus and state standards 
  • Maintain contact information for all IP-based video units located on campus 
  • Maintain a database of videoconference systems used at NDSU 
  • Coordinate the scheduling of the dedicated IVN videoconferencing rooms 
  • Serve as the videoconferencing contact for campus and outside entities 
  • Provide support and training for departmental videoconferencing contacts 
  • Provide training on videoconferencing equipment 
  • Provide support and training in best-use practices for faculty using video rooms 
  • Install software upgrades of videoconferencing units 
  • Install and configure new videoconferencing equipment and peripherals 
  • Provide technicians for IVN classes hosted by NDSU 
  • Provide technical and troubleshooting assistance 

For off-campus clientele: 

IVN events: Follow the IVN fee schedule that can be found here

Non-IVN events: Dedicated technician coverage is provided at $40/hour. 

Access charges (including administrative, video test, and room charge) are $25 for 1-4 hours or $50 a day. 

Contact Daniel Erichsen at daniel.erichsen@ndsu.edu or (701) 793-3105 with any questions or to schedule an event.




Keywords:conference, conferences, videoconferencing, web, call, meetings, policy, policies   Doc ID:102197
Owner:Michael R.Group:IT Knowledge Base
Created:2020-05-18 15:14 CDTUpdated:2020-08-24 14:38 CDT
Sites:IT Knowledge Base
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